Collision Repair FAQ

Quick answers about estimates, insurance claims, our warranty and more.

Do you offer free estimates?

Yes. We offer free, no-obligation estimates for all collision and auto body repair work. Call (315) 668-3387 or request one on our contact page.

Will you work with my insurance company?

Absolutely. We work directly with your insurance company throughout the repair and can arrange a rental car for you while your vehicle is in our care. We'll handle the details so the process is as hassle-free as possible.

Is my repair covered by a warranty?

Yes. Our workmanship is backed by a lifetime warranty for as long as you own the vehicle — our guarantee of quality repair work.

Do you handle full frame repairs and glass replacement?

Yes. We offer full frame service and alignment using state-of-the-art equipment, plus prompt glass replacement. See our services page for the full list.

Can you arrange towing or a rental car?

Yes. We'll arrange towing to bring your vehicle to us, and we can arrange a rental car while we complete your repair.

Where are you located?

We're at 2539 State Route 49, West Monroe, NY 13167 — about 18 miles north of Syracuse on the north shore of Oneida Lake. Take I-81 north to the Route 49 Central Square exit, then 3 miles east to our facility on the right. See our directions page.

What are your business hours?

Monday through Thursday 8:00 AM to 5:00 PM, Friday 8:00 AM to 4:00 PM, and Saturday 9:00 AM to noon. See our hours page.

How do I pay?

We accept Visa, Mastercard and American Express.

Still Have Questions?

Call us at (315) 668-3387 or request a free estimate and we'll get right back to you.

Request a Free Estimate